Frequently Asked Questions



What is PayrollOrg (PAYO)?
Who is eligible for membership in PayrollOrg?
How many members are in PayrollOrg?
How much does it cost to join PayrollOrg?
Can I sign up for more than 1 year of membership?
How can I volunteer?
How do I contact PayrollOrg?
Do I receive Recertification Credit Hours (RCHs) with my membership?
Where is PayrollOrg located?
How do I access my Payroll Currently?
I have a specific payroll question I need assistance with, who can I ask?
What is PayrollOrg's membership, product and business taxability?
How do I set my membership to auto-renewal?
Can a Membership be transferred to another employee?

Your Account

How can I make edits to my user profile?
Can I retrieve my password if I've forgotten it?
How can I change my password?
My account has been locked, why?


What is the Bookshelf?
What are the System Requirements for the Bookshelf?
I received an error message saying, "Your access control for: has expired." What do I do?
I received an error message saying, "You have exceeded the maximum number of user sessions allowed under your license." What does that mean?
I need help navigating or printing from My Bookshelf.

Courses & Publications

How can I view PayrollOrg course offerings?
How can I view the PayrollOrg's list of publications?
What is the Product Finder?


How can I view past purchases?
How can I get a copy of a receipt for a purchase I made?
How can I pay a balance on an order?
How do I access the Webinar I purchased?
How do I access the Webinar on Demand I purchased?
I purchased a publication subscription, how do I access my purchase?