Membership

Frequently Asked Questions

25m13-Membership-FAQ


New Online Store

Why am I being asked to reset my password?
How do I log in to the upgraded online store?
Can I still log in with my PAYO ID?
What if I don't receive my password reset email?
Do I need to create a new account?
Will I still be able to view order history?
Were my saved payment methods transferred?
Why weren't my saved payment methods transferred?
Is it safe to save my payment method in the new portal?
Did my profile information transfer?
Why does the online store look different?
Who can I contact if I need assistance?

Membership

What is PayrollOrg (PAYO)?
Who is eligible for membership in PayrollOrg?
How much does it cost to join PayrollOrg?
Can I sign up for more than 1 year of membership?
How can I volunteer?
How do I contact PayrollOrg?
Do I receive Recertification Credit Hours (RCHs) with my membership?
Where is PayrollOrg located?
How do I access my Payroll Currently?
I have a specific payroll question I need assistance with, who can I ask?
What is PayrollOrg's membership, product and business taxability?
How do I set my membership to auto-renewal?
Can a Membership be transferred to another employee?

Team PAYO Membership

What is Team PAYO?
What happens if someone on my team already has an active membership?
I recently purchased membership; can I take advantage of the Team PAYO discount?
Are chapters eligible for the Team PAYO discount?
How do I activate a Team PAYO membership?
Can I add more team members after the initial Team PAYO purchase?
Can Team PAYO memberships be transferred?
Are refunds available for Team PAYO memberships?
What happens if a team member doesn't activate their membership within 15 days?

Your Account

How can I make edits to my user profile?
How can I reset my password if I've forgotten it?
How can I change my password?
My account has been locked, why?

Bookshelf

What is the Bookshelf?
What are the System Requirements for the Bookshelf?
I received an error message saying, "Your access control for: bookshelf.payroll.org has expired." What do I do?
I received an error message saying, "You have exceeded the maximum number of user sessions allowed under your license." What does that mean?
I need help navigating or printing from My Bookshelf.

Courses & Publications

How can I view PayrollOrg course offerings?
How can I view the PayrollOrg's list of publications?
What is the Product Finder?

Orders

How can I view past purchases?
How can I get a copy of a receipt for a purchase I made?
How can I pay a balance on an order?
How do I access the Webinar I purchased?
How do I access the Webinar on Demand I purchased?
I purchased a publication subscription, how do I access my purchase?
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