Registration Protection FAQ

This program is optional and works like travel insurance. You can protect yourself by opting-in for coverage, which will provide a 100% refund of your registration fees if you are unable to attend your event for a covered reason. There is no cost to anyone who chooses not to opt-in.

During the online registration process, you can click a button to opt-in to the program for a small fee. Coverage starts from the moment you register and lasts until your event begins. If you need to cancel, you can easily submit a refund request through our user friendly online portal. Once complete, refunds are typically issued within 48 hours. 

The cost of the program is only 7% of your total registration fees, which will be added to your cart total at checkout. This affordable fee provides comprehensive protection for your entire investment. For example: An attendee’s registration fees are $2,165. If they opt-in, the program’s cost ($151.55) will be listed as a line item in their cart, and added to their total. They will be charged $2,316.55 at checkout. 

The program covers your Payroll Congress registration fee only. Airfare, hotel, and add-ons such as guest party passes are not covered.

• Financial Protection: The program will provide you with a full refund of your registration fees, protecting your investment against unforeseen events.
• Comprehensive Coverage: The program covers a wide range of situations, including illness, family emergencies, travel disruptions, severe weather events, and more.
• Extended Coverage Period: Coverage begins from the moment you register and lasts until the first day of your event. This long coverage window provides maximum protection and complete, 100% refunds, no matter when you need to cancel. Without the program, most organizers typically only grant partial refunds up to 30 days before a show begins.
• Peace of Mind: You can register with confidence and commit to attending your event without worrying about the financial consequences of a last-minute emergency.

The program covers a variety of situations that could prevent you from attending an event, including:

• Death, injury, or illness of the attendee or a family member
• Travel disruptions, such as airport closures, car trouble, or public transportation strikes
• Severe weather events, such as hurricanes, tornadoes, snowstorms, fires, or floods
• Burglary, fire, malicious damage, or flood at the attendee's home or business
• Jury duty, or being subpoenaed to appear as a witness in court
• Unexpected job relocation, layoff, request to remain in-office, or business trip requested by the attendee's employer

The Registration Refund Program has over 20 covered reasons for cancellation. A full list of coverages and exclusions can be found in the terms and conditions.

1. After opting in, you will receive a confirmation email with a link to a refund request portal.
2. Click this link to access the portal, which will be pre-filled with your event and registration details.
3. Select your cancellation reason from a drop-down menu, and submit any required documentation (e.g., a doctor’s note)
4. Once approved, you will receive a 100% refund of your registration fees, typically within a few days